Order Policy

11. Placing an order via the online shop

11.1 Order conditions

The prices listed in the online shop www.itoocan.gr include VAT 24%.

To place an order in the online store www.itoocan.gr, the following are required:

a) The completion of the special order form (creation of a customer tab in the

company's commercial program) with the necessary data for the conclusion

of the sales contract.

b) b) The unconditional acceptance of the terms of the sales contract and the

terms of use, in particular the collection and, where necessary, the use of

personal data. If you are already a member, you can log in to your account by

entering your e-mail and the password you provided when you registered, by

logging in to the members area.

In any case, the e-mail that you register must exist and belong to you,

because all our communication will be done through the e-mail that you have

registered during your registration.

In all the pages of the e-shop www.itoocan.g and next to each product

available for purchase, there is the button BUY. Go to our online store and

add to your cart the products you wish to buy. To continue shopping, select

from the main categories, the one containing the next item you are looking

for and add it to your cart as well. When you have completed the process of

adding products press the "Cart" button at the top right of your screen.

If you do not wish to buy any of our products by adding them to your cart, we

give you the opportunity to add them to the Favorite Products List of our

online store, so that you can distinguish them from the other products of our

online store and take the appropriate time to study them and proceed to

purchase them.

11.2 Ordering procedure

The order is completed in 4 basic steps.

ENTERING ORDER DETAILS In this step you will be asked to enter the billing

and shipping details of the order as well as select the payment method and

shipping/delivery method.

INVOICE DETAILS - Here you will need to enter the details which will be on

the corresponding issued document (receipt or invoice)

SHIPPING DETAILS - If the shipping details of the order are the same as the

invoicing details, you do not need to do anything. Otherwise, you will need to

fill in the shipping/delivery details as well.

PAYMENT METHOD - Here you are given the option to choose to pay by 1)

Credit/debit card, 2) Deposit to a bank account, 3) at the iToocan physical

store, 30 Olympiou Diamanti, 546 26, Thessaloniki, upon receipt - delivery of

products 4) via your PayPal account.

You will also be asked to enter a discount code if you have one, as well as if

you wish to receive the company newsletter and add any comment you wish

to your order.

REVISION & UPDATE - In this step you will find the procedures for revising

the order in terms of the Invoicing Data, Shipping Data and Shipping Method.

You can edit the Billing Items and Shipping Items. In this step, you will be

informed of the product values and the final payment price. To proceed to

the next step, you will necessarily need to accept the Terms of Use and

Privacy Policy.

COMPLETE ORDER - The last step is where you complete your order.

In case of payment by Credit Card, you will need to fill in the details of the

card you wish to pay with.

In the case of a bank deposit, your order will be on hold and will be executed

when we confirm that the amount has been deposited. To facilitate the

process, please send us the copy of the deposit in which you should have

indicated the order number and your full name. If for any reason you are

unable to send us the receipt, please send us an e-mail with the date of

deposit, the bank of deposit, the deposit number, the order number, your full

name and a contact telephone number to the above e-mail address so that

we can check and confirm these details and proceed with your order.

11.3 Order Confirmation/Information

The consumer is informed by the company through the website before

completing the order about the identity and address of the supplier, the

essential characteristics of the product, the price, the quantity, the delivery

costs, the payment method, the delivery date, the duration of the product

commitment (two (2) working days in case of deposit in a bank account).

By sending the order form, the consumer receives an electronic copy of the

order to the e-mail address (e-mail) indicated when registering the order,

which includes the detailed description of the goods in the order and a

unique order code, with which he/she will be able to monitor the progress

and development of the order.

11.4 Payment methods

For all those who wish to purchase from our Company's online store,

www.itoocan.gr offers the following payment methods:

- Debit of your credit or debit card. The card is charged immediately after the

confirmation of your order. Our online store uses the Stripe application for

secure credit card transactions and PAYPAL. You can choose any of these 2

internationally recognized secure ways to pay with your debit or credit card.

In case your credit card is not approved by your bank, the company reserves

the right to cancel your order.

- Bank deposit to one of the accounts indicated in our eshop.

- Upon receipt / delivery of products from the physical service store, iToocan

at 30 Olympiou Diamanti, 54626, Thessaloniki, by cash or by using a card.

11.5. Shipment

Delivery to the place of the customer's choice is carried out by the courier

company SPEEDEX. To receive the order, the customer will show the external

partner-carrier an official identification document (e.g. identity card, passport

or driving licence).

The COMPANY's online store provides only for the shipping of products in

Greece the possibility of free shipping for orders of more than 50 euros.

Orders up to 49 euros will be charged with shipping costs of 4.50 euros. As

soon as the order is placed, the charge of the shipping cost will be displayed.

For shipments in Cyprus, the customer will have the option to choose

between express delivery of the products at a cost of 19 euros or standard

shipping at a cost of 12 euros.

11.6. Delivery- return expenses/ Routing of shipments

The Company accepts orders for deliveries of products within the Greek

Territory and Cyprus. Orders are executed within the Company's working

eight-hour period (9:00am - 5:00pm), excluding Saturdays, Sundays and

holidays.

11.7 Shipping charges

The shipment is done by the courier company SPEEDEX. The products and

services are sent to the address and recipient, which the customer has

indicated when placing the order, which has been accepted by the Company.

If the shipment is in a remote or inaccessible destination (indicatively and not

limited to island or peripheral area, etc.) the Company may even afterwards

inform the customer of extra delivery charges for the remote or inaccessible

area.

After the delivery of the sold products to the customer, as described above,

the risk of loss, damage or destruction is transferred from the COMPANY to

the customer/buyer. The customer must check the purchased products upon

receipt and declare in writing that he has received them properly. In the

event of non-receipt of the products by the customer, COMPANY reserves

the right to withdraw from the contract.

11.8 Retention of title

The ownership of the sold and delivered products remains with the

COMPANY until full and complete payment of the total price by the

customer. The consumer is not obliged to pay if he does not receive the legal

document (receipt, invoice).